End-to-end development
WhatsApp bot development for business
I build useful WhatsApp customer flows: instant answers, data collection, order updates and smooth agent handoff.
Approach
Support and sales workflows built on official WhatsApp Business capabilities.
WhatsApp works especially well when customers already use it to contact the business. Automation is built on the official Business API with templates, consent-aware messaging and clear human handoff, reducing repetitive work without putting the business number at risk.
01 / scope
What can be built
The workflow is designed around your process instead of forcing your business into a template.
Order, delivery and appointment updates
Request qualification before agent handoff
Service notifications using approved templates
02 / result
What you receive
- Conversation design and agent handoff rules
- Official WhatsApp Business API connection
- CRM and internal system integration
- Logs, monitoring and template guidance
03 / connect
Integrations and technology
WhatsApp Cloud APICRM, helpdesk and telephony APIsCatalogs, orders and delivery servicesTelegram notifications for staff
Delivery process
A clear path from idea to launch
Technical specification included when you order development
- 01
Clarify the task
Describe the outcome in plain language. I ask focused questions about users, data and constraints.
- 02
Define the scope
I document workflows, boundaries, stages, timing and acceptance criteria. The specification is included with development.
- 03
Build and test
You see interim progress while I test expected paths and failure cases.
- 04
Launch
I hand over the source and instructions or deploy the product and verify it in production.
FAQ
Frequently asked questions
Do you use the official API?
Yes. Business projects use the official WhatsApp Business Platform. I do not provide grey-market bulk messaging or restriction bypasses.
Can a live agent join the conversation?
Yes. The bot collects context and hands the conversation to an agent under defined conditions, so the customer does not have to repeat the request.
Can the bot send notifications?
Yes, within platform rules, user consent and approved message templates.